Plans to fit every team

Our free trial gives you unlimited monitoring for 14 days, no credit card required. Simply sign up to get instant access to our full suite of monitoring tools. At any point during or after your trial, you can choose a paid plan on a monthly or annual basis.

Once you’ve logged into Raygun simply select a product (Crash Reporting, RUM, or APM) from the left menu and follow the set-up instructions provided. Full language and getting started guides can be found in our docs.

You'll still be able to log in and upgrade to a paid account when you're ready. (But please note, any new data sent to Raygun between the end of your trial and the activation of your account won't be processed).

Some of our features are only available with a Team or Business plan. These are accessible during your trial so that you can give them a go and work out which features are most crucial for your monitoring needs. Once your trial is over, please carefully review the Plan Comparison chart to understand which plan is right for you.

Each Raygun plan is designed to fit a common team profile, and each comes with an allocated number of reserved events and a unique feature set. An “event” can refer to an error, session, or trace, depending on the Raygun product being used.

You can add further reserved events in increments of 50,000. However, if you’re adding lots of additional events, it might indicate that an upgraded plan is a better fit! Please note that if your extra events bring you all the way up to the size of a higher plan, our team will move you onto the higher plan tier to save you money and right-size your account.

Your chosen plan determines your base charge, and comes with a bundle of 100,000, 200,000, or 1,000,000 events, depending on your plan. If you’d like more on top of that, you can also use reserved events and on-demand events.

With reserved events, you can pre-purchase extra events in advance. This is charged per 50,000 events at the start of each billing month, and you can book them on a monthly or annual basis. You can view our reserved events and on-demand prices here.

If you run through all your reserved events, on-demand events will kick in automatically to guarantee uninterrupted visibility. On-demand events are any events consumed over and above your pre-purchased reserved events. They’re a useful contingency plan if a spike occurs, but they are charged at a higher rate. You can keep track with the usage page in Plan Settings, where you can see a running total of your month’s event use.

It’s best to purchase ahead of time to get the best rates, booking slightly more than your anticipated usage so you can better predict costs. While this is on a monthly or annual basis, you save more if you go annual.

It’s important that you understand on-demand charges before they’re generated and make informed choices to get the best value. We encourage you to follow our recommendations to track your projected billing. Our pricing model is outlined in more depth in our docs, as well as our standard Terms of Service.

If you have fairly consistent event volumes that are below or close to your plan allocation, you won’t need to add extra reserved events. If you often use events more than your plan includes, we recommend pre-purchasing extra reserved events on an annual basis to get the best rates. If you expect your volumes to vary, you can also book monthly reserved events and adjust this month to month to reduce (or avoid) on-demand charges.

If you’re on a Business plan and you experience seasonal fluctuations in customer activity, ask your Customer Success Manager about carryover events. This gives you a flexible annual quota to be used throughout the year, helping you monitor through peak periods without incurring on-demand charges.

We know it can be challenging for new customers to project their event volume, so while you’re working out how many monthly sessions you need, we're happy to help you estimate and adjust your reserved events. Ask your Customer Success Manager about volumes or email [email protected].

To keep an eye on your usage and avoid any surprise bills, you can track your event consumption in the Usage section of your Raygun app. You can also turn on email notifications here to let you know if you’ve hit your reserved event limit and gone into on-demand.

Normally, when your plan exceeds your allocated volume of reserved events, any further events are processed at on-demand rates. With Usage Capping, you add a hard limit to the number of events Raygun will process against your plan, so there are never any charges above your regular billing. You can add Usage Capping to any Team, Business, or Enterprise plan. 

Usage Capping is a popular option for teams who need total cost certainty, but also means that you’ll lose visibility if you use your month’s quota early. Other options for managing your quota include Spike Protection and enabling usage notifications.

All pricing is in United States Dollars (USD). Invoices are sent to the plan owner via email and are available in-app anytime.

You can select a monthly or annual subscription. Per our Terms of Service, you can request to adjust or cancel your account at any time. Changes may come into effect on your next billing anniversary — learn more here or contact us for details. Note custom billing terms are available for Enterprise.

Raygun invoices are available to all plan owners from within Raygun in Plan Settings > Invoices.

Not a problem. You can request cancellation from your "Plan details" page in the Raygun application. Please note that refunds for unused subscriptions are not available.

You can find out more about team management in our docs here. If you still have questions, you can contact us.

An application is a container for your data. Each application has an API key, with notifications, integrations, and permissions managed at the application level. You can use the API key as widely or as narrowly as you like to compartmentalize your software based on programming language, environment, mobile, web, department, or whatever category you choose.

An error event is any handled or unhandled exception thrown by your application. For mobile apps, crash reports are stored on the device until an internet connection is present and data is sent to Raygun. We process the events that are sent to our API using our language-based SDKs.

A session is a continuous set of user interactions within your application. Raygun will end a user session after 30 minutes of inactivity. If a user returns to your application after 30 minutes of inactivity, a new session will be recorded.

A trace is the profiling performance data for a given request to your software. Sampling options can be controlled on a per-URL basis. We don’t encourage capturing every request unless site traffic is especially low.

All Raygun data is stored in the US-EAST-1 region of the AWS Datacenter.  You can find Raygun's compliance with GDPR  here, plus a downloadable DPA document (in the FAQs section). You can download, complete and sign it, and email it to us at [email protected].

As a side note, all of our providers give you the ability to censor out sensitive information before they are sent into Raygun.

Raygun is a multinational company, with offices in New Zealand and the United States. For New Zealand customers, GST of 15% is added. For customers based in the United States, sales tax may be applied depending on where you are located.